1. Introduction

SYNC CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and related services.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

• Account Information: Name, email address, phone number, company name, and profile image.
• Authentication Data: Login credentials, IP addresses, and device information.
• Usage Data: Pages visited, features used, time spent on the platform, and interaction logs.
• Location Data: GPS coordinates collected during visit check-ins for attendance verification.
• Customer Data: Information about your customers, accounts, and business contacts stored within the system.

Automatically Collected Information

• Browser type and version
• Operating system
• Device identifiers
• Date and time of access

3. How We Use Your Information

• To provide, maintain, and improve our CRM services
• To authenticate users and secure access
• To track sales performance and generate reports
• To verify employee attendance via GPS check-ins
• To communicate updates, security alerts, and support messages
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following cases:

• With your consent.
• Service providers: Third-party services that help us operate (hosting, analytics, email delivery).
• Legal requirements: If required by law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication via Laravel Sanctum tokens
• Regular security audits and updates
• Role-based access control (RBAC)
• Protected database servers with restricted access

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

When you request account deletion, we will permanently delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities.

To exercise any of these rights, contact us at support@synccrm.com.

8. Cookies

We use essential cookies for authentication and session management. Third-party cookies may be used for analytics. You can control cookie preferences in your browser settings.

9. Third-Party Services

Our platform may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or data practices, please contact us:

• Email: support@synccrm.com
• Phone: +20 XXX XXX XXXX
• Address: Cairo, Egypt